Privacy Policy

Last updated: September 29, 2026

Introduction

Plum-glade Limited ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plum-glade.com and use our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, postal address)
  • Company name and professional details
  • Information about your infrastructure requirements
  • Communications you send to us

Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Respond to your inquiries and consultation requests
  • Send technical documentation and service information
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

Legal Basis for Processing

We process your personal data based on:

  • Your consent when you submit forms or contact us
  • Contractual necessity to provide services you request
  • Legitimate interests in operating and improving our business
  • Legal obligations under applicable law

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations (hosting, analytics)
  • Professional advisors (lawyers, accountants, auditors)
  • Law enforcement or regulatory bodies when legally required

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation requests and communications are typically retained for seven years.

Your Rights

Under data protection law, you have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data (right to be forgotten)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure data storage.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by regulatory authorities.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated date at the top of this policy. We encourage you to review this policy regularly.

Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

Plum-glade Limited
42 Bishopsgate
London EC2N 4AH
United Kingdom
Email: [email protected]