GDPR Compliance

Last updated: September 29, 2026

Our Commitment to GDPR

Plum-glade Limited is committed to full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This document outlines how we meet our obligations and protect your rights.

Data Controller

Plum-glade Limited acts as the data controller for personal information collected through our website and services. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently.

Data Controller Details:
Plum-glade Limited
42 Bishopsgate
London EC2N 4AH
United Kingdom

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you submit forms, subscribe to updates, or agree to cookies
  • Contract: To provide services you request and fulfill contractual obligations
  • Legitimate Interests: To operate our business, improve services, and prevent fraud
  • Legal Obligation: To comply with regulatory requirements and legal processes

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to obtain confirmation that we are processing your data and to access that data. We will provide a copy of your personal data in a structured, commonly used format.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction or completion of the information we hold.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.

Right to Restriction

You can request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another controller where technically feasible.

Right to Object

You may object to processing of your personal data where we rely on legitimate interests as our legal basis, or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject line: GDPR Rights Request

We will respond to your request within one month. In complex cases, this period may be extended by two additional months, and we will inform you of any such extension.

Data Protection Officer

We have appointed a Data Protection Officer to oversee our compliance with data protection laws. You can contact our DPO at:

Email: [email protected]

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify affected individuals without undue delay.

International Transfers

When we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions confirming appropriate data protection levels
  • Binding Corporate Rules for intra-group transfers

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods are:

  • Consultation requests: 7 years
  • Contract-related data: Duration of contract plus 7 years
  • Marketing communications: Until consent is withdrawn
  • Website analytics: 26 months

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with GDPR. In the United Kingdom, the supervisory authority is:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk

Changes to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.